Izabel London Reviews

Unless these guys are somehow linked to Guinea London they seem to be copying their dress styles then selling them for much less. Would not trust!

Recieved my 2 new dresses I ordered (new customer), delivered by Royal Mail with a couple of days. They fitted perfectly, quality good. Definatley will buy again from Izabel of London.

I returned my items using the label provided by Izabel on 7th April. Tracking shows it was delived to them on 11th April yet today on 21st April they are claiming they 'have not received it yet' and are witholding my refund. Absolute shambles. I can see a paypal claim being required.

Love the dresses from Izabel. Lovely flattering styles at a decent price. I’ve always found their delivery and returns to be fast and simple

Ordered it on 2.01.2022,received it on 7.01.2022.
Return it(because it was too big) on 8.01.2022. On 13.01 I've contacted customer service to ask about my refund. I've been informed that they will issue a refund in 20 working days!!! (their's policy).
I've checked on Royal mail site, my return was received it on 10.01.2022..till today 31.01.2022, I still did not received my refund!
I've just emailed them, again, with pictures from the packaging before returning the item, the receipt from post office and a picture from royal mail that was received it, 3 weeks ago!!!

So, you can make your own decision if you want to purchase from them. I'll not order from them again!

Not ordered from here before, so thought I would give it a go. My order has arrived today after only placing it on friday afternoon, this was brilliant. I took the coat out of packaging, it was zipped up so undid it to try the coat on and the zip came off in my hand. This is unfortunate as it looked and felt really nice on but have to return. Lets see how quickly I get the refund sorted.

Clothes are fab and recently I had one item that was faulty, a seam came unstitched after wearing it once. Was offered a 20% discount as after 28 day return period but loved the dress so much asked for a replacement and this was quickly rectified. Great company, will continue to order from them.

The items didnt fit. Returned......but still waiting on refund .not good Izabel. Take way too long .

Really quick to reply to messages and provided helpful and accurate information in response to questions. Delivery was very prompt and the dress exceeded expectations. Another excellent shopping experience.

I love Izabel clothes. There is a particular top that I have brought in all the colours multiple times. Today a new member of staff accidently put in an incorrect order. Guess what Izabel Complaints dealt with it in about one hour. Amazing company. I can only say WOW for customer service. Thank you Izabel

Clothes were beautiful and were true to size, a few were sale price which was brilliant. Really quick delivery and beaut packaging. Will definitely buy from again

I am pleased with speedy returns and refunds. Clothes are really nice but run slightly small

Great experience.Prompt delivery of a lovely top which washes well. Great value and an unusual design.

Ordered clothes from this website, very fast delivery, clothes were absolutely beautiful and true to size. I bought sale clothes but would recommend Izabel for value, size and quality. Will definitely be shopping here again.

I have bought dresses so many times, all of them were excellent and their customer service is great.